Introduction
TSKLuxe (“we”, “us”, or “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website and services.
Information We Collect
We collect the following personal information when you interact with our store:
- Identity information: Name, surname
- Contact information: Email address, phone number, delivery address
- Transaction information: Order history, payment records (we do not store card details)
- Technical information: IP address, browser type, cookies
- Communication information: Emails, enquiries, feedback
How We Use Your Information
- To process and fulfil your orders
- To communicate order updates and delivery information
- To respond to customer service enquiries
- To send marketing communications (only with your explicit consent)
- To improve our products and services
- To comply with legal obligations
How We Store Your Information
Your personal information is stored securely on encrypted servers. We retain your data only for as long as necessary to fulfil the purposes described above or as required by law. Payment processing is handled by secure third-party providers (Yoco, Payfast) — we never store your card details on our servers.
Sharing Your Information
We may share your personal information with:
- Payment processors: To process transactions securely
- Courier services: To deliver your orders
- Email marketing services: Only if you have opted in to marketing
We will never sell your personal information to third parties.
Your Rights Under POPIA
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to object to processing of your data
- The right to withdraw consent for marketing communications
Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies for site functionality and optional analytics cookies. You can manage your cookie preferences via the consent banner displayed on your first visit.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: sales@tskluxe.co.za
Phone: 061 582 8376
Last updated: August 2026